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Retail Insights & Analytics

5 ways DSD Powers Your Growth

A quick overview citing the work of professional research groups regarding the importance of DSD. With a focus on 5 major ways that iControl's EmpowerDSD can improve your business and grow your revenues.

In DSD, products are delivered directly to the store and merchandised by consumer products manufacturers. DSD is poised to have a large role in helping stores in 5 areas: grow revenue, higher margins, accelerated working capital, better returns on trade deals, and improvements in shopper loyalty.

DSD Software

One of our key tools is the EmpowerDSDTM was born from the frustrations that were experienced on a daily basis with Direct Store Delivery. We understood that what needed to be created was a software tool that would add transparency, ease, and management to the lives of both vendors and retailers.

You don’t just have to take our word for it, the Grocery Manufacturers Association (GMA) and some of their statistics below. Selected statistics, graphics, and imagery below have been contributed to by AMR Research & Clarkston Consulting group.

  • 77% of US-based retailers responded that DSD will either increase or remain constant
  • DSD makes up 25% of unit sales & 52% of retail profits in the grocery channel
  • DSD suppliers represent 25% of total store labor in North America

Direct Store Delivery Software

1) Higher Revenue

An increase in volume at the store directly translates to more sales. It’s really as simple as that, by integrating industry leading DSD software it increases your product choices but simultaneously simplifies managing store-specific assortments. For consumer packaged goods (CPG) companies, the addition of new functionalities such as geo-fencing, predictive ordering, mapping tools, and real-time data processing has resulted in more efficient DSD solutions being deployed. 


direct store delivery


The concept for DSD was born out of the "Lean methodology" meaning that it was supposed to cut out extra steps and reduce inefficiencies to grow profits. Which means that if your operations in DSD are more efficient with Empower DSDTM both the supplier and retailer is positioned to make more revenues! 

2) Greater Contribution Margin

We all understand the importance of margins in any business, but when you rely on high volumes and lower margins a couple of dollars, accelerated over an entire year and compounded by multiple locations can equate to millions of dollars of either gained or lost revenues!

DSD products represent up to 52% of the contribution margin of sales at the store!

For retailers, DSD represents some of the most profitable items on their shelves—the reason? Because the supplier assumes the costs for delivery, inventory management and merchandising. With rising oil and labor costs, the contribution margin of DSD products will continue to escalate the power of DSD in the near future. 

Each incremental DSD unit that crosses the scanner represents an opportunity for the store to make more money. This strong contribution margin potential is coupled with strong brand power. Seven of the top ten brands are distributed through DSD processes. Our EmpowerDSDTM offers tools such as Catalog & Price Sync which synchronize data in real-time. Making sure you’re able to make the most of your margins.

3) Accelerated Working Capital

In the simplest terms possible, DSD helps you get your money faster. Statistics show that DSD can drive a 30% improvement in working capital! Replenishment and payment cycles of DSD are faster than traditional retail.

“With representatives in the store multiple times a week, and automation of store-level replenishment by the supplier, the average supplier can sense and replenish products in DSD processes within two days. This is five times faster than traditional grocery retail processes; and in most cases, the supplier owns the cost of the upstream warehouse inventory. For a retailer’s working capital this is a win/win. Not only do products get to the shelf faster, but they require less working capital support to get to the store and onto the shelf. The impact on working capital is even more magnified when payment terms are considered. In many cases, a DSD product will turn multiple times at the shelf before payment is expected from the retailer to the supplier. As a result, DSD relationships significantly improve retailer cash flow. DSD offers the retailer the ability to have rapid response, with no capital outlay.” –GMA

iControl offers a whole slew of solutions for Mobile Payments these allow for immediate payments and transfers so you never waste your money with waiting or discrepancies in invoices.

3) Better Returns on Trade Deals

The average consumer products manufacturer spends 14% of revenue on trade deals with retailers. It certainly depends on the channel and category to determine the effectiveness of these trade promotions—but trade funds for DSD products in grocery retail have a 30-50% higher lift than other retail products!

A reason for this is that many DSD products are impulse buys with category elasticity, the average shopper does not leave beer in the refrigerator for very long… An increase in promotional lift leads to an increase in sales.

These is compounded when spending on trade deals is paired with new product launch. The strongest promotion spending for a supplier is in tandem with new product launch promotions, on average 60% of the top 10 new product introductions in grocery are managed by DSD software processes.


DSD Solutions


Because direct store delivery is store-specific it enables the customization of promotions to drive these new product introductions and maximize the value of dollars at the shelf! DSD offers a way to better use funds to drive volume and store traffic.

5) Improvements in Shopper Loyalty

DSD categories also have more frequent trip types per buyer and a higher absolute dollar volume sold by category than other retail products. In fact, many DSD categories are so significant that they drive shopper trips to the store. Furthermore, it is also significant that five of the top seven most frequently shopped brands are managed by DSD processes.


DSD Inventory

You can see by our list of retailer customers that major retailers are following through here, with understanding how the positive effects go beyond just effective store delivery, but also create a much better shopper experience.

By reducing out-of-stocks and helping accelerate the time to market for new products it really allows a store to create a better association with the consumer—which is at the heart of shopper loyalty. Retaining a current customer is so much more effective than finding a new one, DSD supports your efforts, collaboration has never been more important.

DSD Suppliers & Retailers


By improving your DSD you will be empowered to drive the reliability of store operations, and drive growth. DSD is the cornerstone of demand-driven retailing, and in the current age of retail—any advantage can be the major determinant of success. Leveraging DSD and the services of iControl your business can make the difference when it matters most, at the shelf for shopper.

With iControl’s software and processes taking the hassle and pain out of DSD, so our customer are empowered to focus on what matters most. Their customers.

Download the ebook now.


*A previous version of this post had outdated statistics, those were updated on August 20th, 2018

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